In general, customers are evaluating potential contract lab partners through five areas: technical capabilities, quality of service, customer service, cost, and experience. Understanding the importance of all of these areas will enable contract labs to prioritize expertise, training, and funding to provide these expected areas to customers.
While providing services to customers, the best contract labs will focus on delivery, which includes quality results delivered on time and at the right price, being helpful, listening, caring, and behaving like a partner. Some customer relationships can be transactional and very successful, especially for standard testing. The more non-routine the project, the more investment in the relationship is needed.
Learning objectives:
|
Available On Demand |
Speakers
Contract Laboratory
1000 N West Street, Suite 1200
Wilmington, DE, USA 19801
Toll Free: 888.788.0328 | Phone: 705.528.6888
Email: privacy@labxmediagroup.com
©2023 Contract Laboratory Inc®
All Rights Reserved
Terms Of Use | Privacy Policy